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COUNTRY · SAUDI ARABIA

Debt Collection System For Companies In SAUDI ARABIA

Debtics is cloud-based debt collection software for companies in Saudi Arabia. Contractors, distributors, healthcare groups and service businesses in Riyadh, Jeddah and Dammam use it to bring every overdue invoice into one workspace, run automated follow-ups across WhatsApp, SMS, email, IVR and push, and see at a glance which accounts are most likely to pay. The interface is available in Arabic with right-to-left layout as well as English.

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Long payment cycles
Contracting and distribution receivables sit longest. Accounts segment by outstanding balance and days past due, so an invoice ninety days out is handled differently from one at thirty.
Guesswork on which account to work
A weighted recovery-likelihood score built from payment history, responsiveness, employment and assets ranks the queue, so your team works the accounts most likely to convert first.
Outbound call overload
Automated follow-ups and a defaulter self-service portal for statements, secure messaging and disputes take routine balance queries off your agents.
HOW IT WORKS

From first import to recovered payment, in four steps.

1
Onboard your receivables
Bulk CSV import with column mapping, validation, duplicate detection and batch history, or inbound ERP sync with Oracle, Odoo, Zoho, Sage and Epicor. Debtics reads your invoice and customer data and never writes back.
2
Auto-segment & score accounts
Accounts classify into Soft Touch, Warm Chase, Firm Action, Legal Track and Write-Off by outstanding balance and days past due, each with a weighted recovery-likelihood score that prioritises the collection queue.
3
Automated follow-up cycles
The 5x5x5 engine runs five touchpoints across five business days at five times of day on WhatsApp, email, SMS, IVR and push, repeating weekly until the debtor responds.
4
Promises, escalations and legal track
Record promises to pay against specific receivables with an amount and a date, auto-flag broken promises, raise escalations, or move the account to Legal Track with a case timeline and lawyer notes.
THE PLATFORM

Everything a collection team runs on, in one system.

Debtor 360
Every account in one drawer, overview, contact history, promises-to-pay, portal messages, documents and notes. Agents act with full context, never from memory.
Smart segmentation & scoring
Accounts auto-classify into Soft Touch, Warm Chase, Firm Action, Legal Track and Write-Off by balance and days-past-due, with a weighted recovery-likelihood score.
5×5×5 automation engine
Five touchpoints across five business days at five times of day, repeating weekly until the debtor responds. Business days only; quiet hours and contact caps enforced.
Promise-to-Pay tracking
Record promises from any call or message. Broken promises auto-flag the day they lapse, and payments reconcile against the exact promise they fulfil.
Legal recovery track
Refer accounts to legal with case number and court. Cases flow Pre-Legal → Submitted → Judgment → Written-Off with a case timeline, an assigned handler and lawyer notes.
Defaulter self-service portal
Debtors view statements, message your team and raise disputes themselves. Objections pause outreach and notify your queue instantly.

Built for the way businesses in Saudi Arabia actually collect.

From first reminder to recovered payment, with dashboards your management will actually read: recovery rate, promise-to-pay rate, aging buckets from 0–30 to 180+ days, and productivity per collector.

Automated reminders across WhatsApp, email, SMS, IVR and push
Weighted recovery-likelihood scoring that ranks the collection queue
Promise-to-pay records with automatic broken-promise flagging
Debt tracking and accounts receivable tracking for Saudi Arabia
Legal Track statuses with case timeline and lawyer notes
Escalations tracked as Open, In Progress or Resolved
ANALYTICS & REPORTS

Eight chart-driven reports. Zero spreadsheet work.

Promise-to-pay, calls & follow-ups, payments, escalations, legal recovery, recovery performance, aging & buckets, and agent productivity, every report filtered by date range and exportable to CSV in UTF-8 with BOM.

8
chart-driven reports with live data
0–180+
DPD aging buckets at a glance
5
channels: WhatsApp, email, SMS, IVR, push
100%
audit trail on every contact attempt
FAQ

Common questions about debt collection software in Saudi Arabia.

Does Debtics suit contracting companies in Saudi Arabia chasing subcontract payments?
Yes. Contracting is where Saudi receivables sit longest, and Debtics is built for portfolios with long payment cycles. Accounts segment by outstanding balance and days past due, so a certificate ninety days out is handled differently from one at thirty. Promise-to-pay records capture what a client committed to and when, and broken promises are flagged automatically instead of quietly slipping.
We run SAP in Riyadh and Debtics does not list SAP. Can we still connect it?
Yes, through the REST API or bulk CSV import. Debtics ships direct integrations for Oracle, Odoo, Zoho, Sage and Epicor, and SAP is not one of them today. Most SAP customers export invoice and customer data on a schedule and load it through the CSV importer, which maps columns, validates rows and detects duplicates, or push it through the API. All syncing is inbound only.
Can Debtics handle a receivables book spread across Riyadh, Jeddah and Dammam?
Yes. One workspace holds the whole portfolio while roles control who sees and does what. Platform Admin, Recovery Manager, Team Leader and Recovery Agent let you give each branch its own team and team leader while your head office keeps a consolidated view. The Agent Productivity report compares performance across those teams.
Does Debtics send WhatsApp reminders to debtors in Saudi Arabia?
Yes, through the official WhatsApp Business API with pre-approved templates and opt-out handling. WhatsApp is the channel most Saudi debtors actually read, and it sits alongside SMS, email, IVR and push in the same 5x5x5 cadence of five touchpoints across five business days at five times of day, repeating weekly until the debtor responds or an agent stops it.
How does Debtics decide which Saudi accounts to chase first?
Every account gets a weighted recovery-likelihood score built from payment history, responsiveness, employment and assets, and lands in one of five segments from Soft Touch to Write-Off. Your team works the queue from the top rather than guessing. That matters most for large Saudi portfolios where the difference between a good and a poor collections month is which fifty accounts got worked.
What reports can our Saudi finance team pull from Debtics?
Eight reports plus dashboard KPIs: Promise-to-Pay, Log Calls and Follow-ups, Payments, Escalations, Legal Recovery, Recovery Performance, Aging and Bucket from 0 to 30 through 180 plus, and Agent Productivity. Every report exports to CSV in UTF-8 with BOM, so figures open cleanly in your finance stack for month-end reporting.
Can we trial Debtics before moving our Saudi collections team onto it?
Yes. There is a free 14-day trial. Load a slice of your real portfolio through CSV import, set your contact caps and quiet hours, and run the cadence against a sample of accounts before committing the whole book. Because Debtics is cloud-based, there is no server to provision in the meantime.
Can Debtics track accounts that have moved to legal recovery?
Yes, as a workflow status. Accounts on the Legal Track move through Pre-Legal, Submitted, Judgment Obtained and Written-Off, with a case timeline, assigned handler and lawyer notes held against the account. This is record keeping for your own team and your own advisers. Debtics is software and does not provide legal services or advice.
Is Debtics available in Arabic for our Riyadh team?
Yes. Debtics ships with an Arabic interface and true right-to-left layout, so the collection queue, account records and reports display the way an Arabic reader expects. That matters in Saudi Arabia, where much of the finance and collections workforce works in Arabic day to day. Reminder templates can also be written in Arabic, so what a debtor receives matches the language they do business in.

Built for contracting and distribution receivables in Saudi Arabia

Saudi Arabia's largest receivables problems sit in the same places: contracting and subcontracting, wholesale distribution, facilities management and healthcare. These are businesses running long payment cycles against fixed monthly costs like payroll and plant hire, where one delayed certificate cascades down a chain of subcontractors. Debtics is built for that shape of portfolio. Accounts sort into Soft Touch, Warm Chase, Firm Action, Legal Track and Write-Off by balance and days past due, and a weighted recovery-likelihood score ranks the queue so the largest recoverable balances get worked first. Escalations trigger manually or automatically after repeated no-responses, and each one is tracked as Open, In Progress or Resolved with resolution timing, so nothing stalls silently between a site team and head office.

One workspace for teams in Riyadh, Jeddah and Dammam

Saudi businesses of any scale operate across several cities at once, and collections usually fragment along the same lines, with each branch keeping its own spreadsheet and head office seeing the position weeks late. Debtics puts the whole book in one workspace and uses roles to keep it manageable. Platform Admin, Recovery Manager, Team Leader and Recovery Agent map onto how Saudi collection teams are already structured, so a Riyadh team leader works Riyadh accounts while your finance director sees consolidated dashboard KPIs across every region. Debtors get a self-service portal for statements, secure messaging and raising disputes, which takes routine balance queries off your agents in every city at once. Data is hosted in the UAE and GCC region.

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TALK TO US

Tell us about your receivables.

Share how many accounts are overdue, roughly how long they have been outstanding and which system you bill from. Our team comes back within one business day with a plan tailored to your industry.

Email usinfo@debtics.comReplies within one business dayCall us+971 55 764 8808Mon to Sat, 8:00 to 18:00 GSTChat on WhatsApp+971 55 764 8808Fastest route to a specialistVisit usSuite 101, Building 6, Bay Square, Business Bay, Dubai (UAE)Beveron Technologies

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Put your Saudi Arabia receivables on one system.

Start your free 14-day trial, import your Saudi Arabia accounts from a CSV and watch the follow-up cadence run across WhatsApp, email, SMS, IVR and push. Your workspace is isolated and your data is hosted in the UAE and GCC region.

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