Telecom debt collection software built for high volume postpaid recovery
Debtics works telecom receivables at portfolio scale: tens of thousands of postpaid balances, device plan amounts and enterprise contracts, each on an automated cadence across SMS, email, WhatsApp, IVR and push. Small balances resolve without agent time, high-value enterprise accounts route to a prioritised queue, and quiet hours and contact caps are enforced on every account in the book.
From first import to recovered payment, in four steps.
Everything a collection team runs on, in one system.
Built for the way telecom teams actually collect.
From first reminder to recovered payment, with dashboards your management will actually read: recovery rate, promise-to-pay rate, aging buckets from 0–30 to 180+ days, and productivity per collector.
Eight chart-driven reports. Zero spreadsheet work.
Common questions from telecom teams.
Can Debtics handle tens of thousands of small-balance accounts?
How are enterprise accounts treated differently from consumer accounts?
Does automated outreach respect UAE contact regulations?
Can subscribers resolve a balance without calling the contact centre?
How are device plan balances tracked against the monthly service bill?
Debt collection software for telecom operators in Dubai, UAE
Telecom operators, ISPs and device-financing providers manage collections at a scale no other industry sees, with tens of thousands of postpaid balances, device plan amounts and enterprise contracts aging simultaneously. Manual calling covers a fraction of the book. Debtics automates the rest: batch import, automatic segmentation, and the 5×5×5 outreach cadence running across SMS, email, WhatsApp, IVR and push for every account in the portfolio.
The economics of telecom collections are unlike any other vertical. Most balances are individually too small to call, so the recovery rate is set by how much of the book you can touch at all rather than by how good your collectors are. Automation changes that ratio directly. Debtics works the entire delinquent portfolio on a fixed cadence and reserves agent time for the accounts where a conversation actually changes the outcome.
Chasing hard is not free either, because an aggressive sequence on a subscriber who intended to pay costs more in lost tenure than the balance was worth. Debtics gives you the controls to manage that: segment tone guidance from Soft Touch through Firm Action, a self-service portal so a subscriber can settle or query a bill without reaching the contact centre, and dispute handling that pauses outreach the moment a genuine billing query is raised.
Compliance controls are enforced platform-wide rather than left to individual agents. Quiet hours, daily and weekly contact caps and per-channel weekly limits are applied to every account, WhatsApp runs on the official Business API with pre-approved templates and opt-out handling, and every attempt is audit-logged. Live dashboards track recovery rate, aging buckets from 0 to 30 days through 180 plus, and agent productivity across the whole operation.
Tell us about your receivables.
Share how many accounts are overdue, roughly how long they have been outstanding and which system you bill from. Our team comes back within one business day with a plan tailored to your industry.